Conversation is the last ungoverned layer.
Sentinel is the inference layer that models the gap between what is said and what is decided.
Churn risk — premium account
Attendance −60% over 4 weeks, declining sentiment, payment maintained. Estimated action window: 9 days.
What is said
is not what is meant.
Between the two lies a gap. In that gap sit your revenue, your risk, your decisions. Sentinel is the infrastructure that models this layer.
Inference on meaning.
Not on words.
Contextual reading
A language model reads every exchange in full context, across all languages, and extracts intent, commitments and tension, beneath the surface of the words.
Probability of outcome
A Bayesian engine turns those signals into outcome probabilities: churn, purchase, dispute, escalation. Each conversation becomes a measurable state, updated continuously.
Calibrated action
On every signal Sentinel proposes an action and learns from your decisions. The system calibrates to your culture and rules. Nothing ships without approval.
One engine.
Every function.
The same inference layer applies wherever a conversation carries a decision. Sentinel activates per domain, with its own signals and its own actions.
REVENUE
Buying intent, deals at risk, churn signals.
SUPPORT
Escalations, dissatisfaction, recurring issues.
COMPLIANCE
Data leaks, commitments, non-compliance.
LEADERSHIP
A cross-cutting, real-time read across the whole operation.
See it
on your data.
Connect Sentinel to your real activity and watch what the layer reveals. Measured, no commitment.